Frequently Asked Questions

How can I find a WK network doctor or hospital?

Check with your health plan or our Find a Doctor page:

How do I know what services are covered?

Checking your benefits can help you avoid cost surprises, so it’s good to review what’s covered and what’s not covered before you access services. This information can generally be found in the coverage document provided by your insurance carrier or their website.

What is prior authorization?

Prior authorization means getting approval before you access services.  With prior authorization, your health plan agrees to help pay for the service – and it’s important to know that ahead of time. 

How do I know if I need to get prior authorization?

If you’re not sure whether you need prior authorization for a service, take a look at your coverage document or call the number on your health plan ID card.