Patients & Visitors

Visitors Welcomed

Family, friends and support persons are welcomed and encouraged to visit patients at Willis-Knighton. (The term “support person” refers to a person who is there to support the patient during the course of the stay.)
We recognize that the presence of family and friends can help by providing a support system and shaping a more familiar environment. Our primary objective is to ensure the best possible care for patients. That means that visitation must occasionally be restricted if visitors’ presence could affect the care. It is also important to note that patients (or a patient’s designated support person) may choose to limit visitors, and the hospital staff must abide by their wishes.

Some areas in the hospital have additional specialized guidelines, but this information is general to all Willis-Knighton hospitals. (Visitor guidelines for specialized units will be provided at those locations.)

Best Times to Visit

The best times to visit are between 10 a.m. and 8 p.m.

Number of Visitors

Due to the size of rooms and recovery areas, it’s best to limit visitors to two people at a time. Large families should consider alternating visitors during the day.

Visits by Children

Families who wish to bring children to visit in the hospital should check with the patient’s caregiver before arriving with a child. In general, healthy children under the age of 12 may visit at the discretion of the hospital staff, based on the clinical condition and well-being of the patient. Children should not visit if they have a runny nose, cough, sore throat, diarrhea, rash, or fever. Children who are visiting should be supervised by an adult all times while visiting the patient. Children under age 12 should not remain in waiting areas. They should be brought for a visit and returned home promptly since the waiting areas are not designed to meet the needs of children.

Restrictions

Hospital staff make every effort to assure open access for visitors. However, there may be occasional times when visitation must be limited in the best interests of the patient and/or the visitor. These include:

  • Patient’s need for privacy and rest
  • Patient’s risk of infection by the visitor 
  • Visitor’s risk of infection by the patient 
  • Extraordinary protections due to a pandemic or infectious disease outbreak 
  • Reasonable limitations on the number of visitors at any one time 
  • Behavior disruptive of the functioning of the patient care unit 
  • Behavior presenting a direct risk or threat to the patient, hospital staff, or others in the immediate environment 
  • Restriction on visitors based on clinical conditions (or procedure in progress), as deemed appropriate by the patient’s physician

Being a Good Visitor

Good visitors are supportive of their loved one as well as the physicians and staff who are charged with his or her care. We urge all visitors to be positive and respectful and to come to the hospital in good health and well-rested. When visiting a patient who is hospitalized for an extended time, it’s important for visitors to pay attention to their own well-being by eating meals and getting plenty of rest.

For Your Convenience

Telephones are provided for visitors in each waiting area. Calls can be received and local calls can be made. Long distance calls can be connected by calling collect or using a credit card.

Specific Waiting Areas are designated for patients in specific units, floors or areas (for example, ER waiting, day surgery waiting, ICU 5 Center, critical care waiting, etc.). Visitors should wait in the appropriate area so it will be easy find them if needed.

Our Cafeterias serve three meals daily at affordable prices. Visitors are welcome to eat in our cafeterias. The hospital cafeteria is open seven days a week and serves a full complement of entrees, side dishes, sandwiches, salads and desserts at affordable prices.

Hours are:

Monday - Friday

Breakfast 7:00 – 10:00 a.m.
Lunch 11:00 a.m. – 4:00 p.m.
Dinner 4:00 p.m. – 7:00 p.m.

Saturday – Sunday and Holidays

Willis-Knighton Medical Center
Breakfast 7:00 – 10:00 a.m.
Lunch 11:00 a.m. – 4:00 p.m.
Dinner 4:00 p.m. – 7:00 p.m.

South, Bossier & Pierremont Hospitals

Breakfast 7:00 – 10:00 a.m.
Lunch 11:00 a.m. – 2:00 p.m. 

Snacks and soft drinks are available 24 hours a day in vending areas. Change machines are also located in the vending areas of the facility.

Handicapped Restroom Facilities and Water Fountains are available through the hospital. Ask the switchboard operator for the location nearest you.

Overnight Visitors who choose to remain in a waiting area overnight can request a blanket and pillow from a patient representative. Due to infection control concerns, visitors should leave personal pillows and blankets at home.

Privacy of Patients hospitalized at Willis-Knighton Health System facilities is strictly protected by our patient confidentiality policies. It is our policy to conform with all HIPAA regulations related to patient information. Please help us protect the privacy of patients by discussing information quietly and discretely in a private area.