Adapting to Our New Reality

Get the Care You Need – Come on Back to Better Health

Hospitals have a long history of caring for people with infectious diseases. And we are very serious about protecting people who come to our hospitals and clinics.

Although COVID-19 has presented major hurdles for many businesses, we understand sanitation and infection prevention better than most organizations. Our director of Infection prevention leads a team of infection prevention specialists on each of our campuses and this is their daily focus. 

During the pandemic we have followed our usual best practices, and because so little was known about this virus, we have taken extra measures to protect you, out of an abundance of caution. We have closely monitored the latest guidelines and recommendations from experts, and we are proud of our safety record.

As we welcome you back to our hospitals and emergency departments, we want you to know what we are doing to keep you safe. Please be sure not to delay important health concerns. Visit our hospitals, outpatient locations and network clinics confidently, knowing that we are focusing not just on your health but your safety too.

Phase 3 COVID Reopening Update for WK
Updated September 11, 2020

Although Louisiana has been moved to Phase 3 of coronavirus reopening, there will be no changes in the visitor policies at WK facilities. The safety of our patients and our employees is our priority. COVID-19 remains a significant public health threat in our community. We will not adjust visitor policies, facility access restrictions, or screening until the risk of infection has been significantly reduced. We urge everyone to do their part in protecting themselves, their families and their loved ones from the virus. In the meantime, we will continue to focus on delivering quality healthcare services to our patients while continuing our emphasis on safety and cleanliness. Whenever you need us, you can be confident and come on back to better health at Willis-Knighton.

ABOUT VISITATION

Visitor Policy Update – Updated July 20

Our visitor policy has been temporarily changed to reflect concerns about the pandemic.

We know this is a difficult time to have a loved one in the hospital with these restrictions. We are doing as much as we can to help patients stay in touch, even those who may not have cell phone access. The health system has provided nursing supervisors with health system cell phones for use with patients who do not have their own. We think it’s important to stay in touch, if only through a phone call.

Please review our current visitor policy. We know there may be concerns and complaints about this policy, but the action we are taking is designed to protect your loved ones and the members of our WK family too. It’s a tough time for all of us. We ask for your understanding and for your patience.

GENERAL INPATIENT VISITOR POLICY

The general policy in effect today is one visitor at a time for each patient. Exceptions may be made by administrative staff for specific issues, such as end of life, pre- and post-operative conversations, cognitive impairment and similar concerns. Visitors must be age 18 or older.

All visitors must be screened upon entering the hospital and must wear a mask and the armband presented during screening at all times. They should not wait in waiting areas. Visitors may come and go during the day and they may switch places with other visitors, as long as the limit is not exceeded. Every visitor should remain in the patient room unless accessing the cafeteria or vending area.

There may be rare circumstances when an exception is made, but these must be approved by an administrator or nursing house supervisor only. If staff encounter excess visitors, they are asked to courteously explain the policy and request excess visitors to leave.

PEDIATRIC PATIENT  (NICU, PICU, Pediatrics)

Children in the hospital may have two visitors at a time.

LABOR & DELIVERY

A mother in active labor may have one visitor. No other visitors are permitted on the labor and delivery units.

OVERNIGHT VISITORS

A visitor (age 18 or older) may spend the night with a patient but must return to the screening desk in the morning to be rescreened and secure an armband for that day.

PATIENTS WITH COVID-19

No visitors are permitted.  Exceptions will be made for end of life, when only two are permitted.

CLERGY

Members of the clergy are not included in a patient’s visitor count. Like other visitors, they must undergo screening and wear a mask and armband. They are permitted to don personal protective equipment to provide last rites or spiritual support in end of life situations.

OUTPATIENTS

For patients undergoing an outpatient procedure, only one visitor is permitted, and this person must be age 12 or older and undergo screening.

Emergency patients are permitted one visitor/person accompanying them.

HOW YOU CAN SUPPORT YOUR LOVED ONE IN THE HOSPITAL

  • Keep in touch using electronic communications. If your loved one does not have a telephone, the nursing supervisor can provide one to assure daily contact.
  • Respect the caregivers on the floors who are working long hours and giving up their time at home with their families to care for your loved one.
  • Send cards or letters to your loved one. They will be delivered, and it will brighten your loved one’s day.
  • Pray for your loved one and for the workers who are providing care and those supporting them.

We will all get through this together – cooperation is critical!

PUBLIC CLASSES & EVENTS

All campus activities involving the public are cancelled until further notice.

We appreciate your cooperation and regret any inconvenience this may cause.

We look forward to welcoming you to our campus again when the threat of this virus has passed.

COVID-19 CASH PRICE TESTING COST

The Willis-Knighton Health System cash price for COVID-19 testing is $300.00. The test is covered by most insurance companies. Please contact the Business Office at 318-212-4030 should you have questions or need assistance.

Testing is also available at our QuickCare locations and the cash price is $ 153.00.

FACTS ABOUT COVID-19

COVID-19 SYMPTOMS

The most common symptoms that may appear 2 to 14 days following exposure to the virus are:

  • Cough
  • Shortness of breath/difficulty breathing

Symptoms may also include at least two of these:

  • Fever
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

COVID-19 RISK FACTORS

  1. Travel to an affected country/region
  2. Close contact (within 6 feet) with a person diagnosed with COVID-19

IF YOU SUSPECT YOU HAVE COVID-19

If you suspect you have COVID-19 AND you have one of more of the risk factors, immediately call your primary care physician for instruction.  If you do not have a primary care provider, call the Louisiana Department of Health general information line (2-1-1) or your preferred healthcare provider (urgent care, emergency department) for instructions. 

DO NOT ARRIVE AT ANY HEALTHCARE PROVIDER WITHOUT CALLING FIRST TO GET INSTRUCTIONS. Arriving at a location without getting instruction risks exposure of others who do not have this virus. 

IF YOUR CONDITION IS LIFE-THREATENING, CALL 9-1-1, but be sure to SHARE YOUR SYMPTOMS and RISK FACTORS with the operator so appropriate measures can be taken when transporting you to a healthcare facility.

Avoid public areas.  Stay at home away from others if you are sick.

Limit contact with pets and animals. Since little is known about this virus, avoid contact with your pets. If you must care for a pet while ill, wash your hands before interacting with the pet and wear a facemask.

Cover your coughs and sneezes. Dispose of tissues in a lined trashcan. Wash your hands immediately.

Clean your hands often. Wash with soap and water at least 20 seconds, especially after blowing your nose, coughing, or sneezing; going to the bathroom, and before eating or preparing food. If you do not have soap and water, use an alcohol-based (at least 60% alcohol) hand sanitizer.

Avoid touching your face.  Do not touch your eyes, nose and mouth with unwashed hands.

Clean household/personal items daily. These include your dishes, cell phone, computer keyboard, door knobs, countertops, sink faucet handles, etc.